Etiqueta de registo: 00892cam 02200289 04500
001 1753894
003 http://id.bnportugal.gov.pt/bib/catbnp/1753894
010 ## $a978-972-9413-22-3
021 ## $aPT$b273438/08
100 ## $a20100819d2008 m y0pory0103 ba
101 1# $apor$ceng
102 ## $aPT
105 ## $aa z 000yy
106 ## $ar
200 1# $aQualidade no serviço ao cliente$e um guia positivo para um serviço superior$fWilliam B. Martin$gtrad. Manuel Ferreira
210 #9 $aLisboa$cMonitor,$dD.L. 2008
215 ## $aVI, 94 p.$cil.$d26 cm
225 2# $aGestor eficaz
304 ## $aTít. orig.: Quality customer Service
675 ## $a658.8$vBN$zpor$3292233
700 #1 $aMartin,$bWilliam B.$3155765
702 #1 $aFerreira,$bManuel,$f19--$4730$335549
801 #0 $aPT$bBN$gRPC
900 ## $aBIBNAC$d20101122
966 ## $lBN$mFGMON$sS.A. 134583 V.$x1
966 ## $lBN$mFGMON$sS.A. 134583 V.-D$x1

Etiqueta de registo: 00679cam 22002171 450
001 255783
003 http://id.bnportugal.gov.pt/bib/catbnp/255783
005 19981205164700.0
095 ## $aPTBN00266054
100 ## $a19000001d1973 m y0pora0103 ba
101 0# $aeng
102 ## $aUS
200 1# $a A conceptual framework for the diffusion of innovations in vocational and tecnical education
210 #9 $aOhio$cThe Center for Vocational and Technical Education-Ohio State University,$d1973
215 ## $aIX, 62 p.
675 ## $a37.01(469)$vmed$zpor$3290230
675 ## $a377$vmed$zpor$3289670
700 #1 $aHull,$bWilliam L.$3436587
701 #1 $aKester,$bRalph J.$4070$3436588
701 #1 $aMartin,$bWilliam B.$4070$3155765
801 #0 $aPT$bBN$gRPC
966 ## $lBN$mFGREV$sR.E. 6361 V.
997 ## $aBIBEOD

Etiqueta de registo: 00892cam 02200289 04500
001 897141
003 http://id.bnportugal.gov.pt/bib/catbnp/897141
005 19990726115900.0
021 ## $aPT$b120928/98
095 ## $aPTBN01024349
100 ## $a19981123d1998 m y0pory0103 ba
101 1# $apor$ceng
102 ## $aPT
105 ## $aa z 001yy
106 ## $ar
200 1# $aQualidade no serviço ao cliente$e um guia positivo para um serviço superior$fWilliam B. Martin$gtrad. Manuel Ferreira
210 #9 $aLisboa$cMonitor,$dD.L. 1998
215 ## $a[2], VI, 94 p.$cil.$d26 cm
225 2# $aGestor eficaz
304 ## $aTít. orig.: Quality customer Service
675 ## $a658.8$vBN$zpor$3292233
700 #1 $aMartin,$bWilliam B.$3155765
702 #1 $aFerreira,$bManuel,$f19--$4730$335549
801 #0 $aPT$bBN$gRPC
966 ## $c2$lBN$mFGMON$sS.A. 87620 V.$x1
966 ## $c2$lBN$mFGMON$sS.A. 87620 V.$x1

Etiqueta de registo: 00917cam 02200301 04500
001 470536
003 http://id.bnportugal.gov.pt/bib/catbnp/470536
005 19990101000000.0
010 ## $a972-9413-22-3
021 ## $aPT$b79133/94
095 ## $aPTBN00673111
100 ## $a19941122d1994 m y0pory0103 ba
101 1# $apor$ceng
102 ## $aPT
105 ## $aa z 001yy
106 ## $ar
200 1# $aQualidade no serviço ao cliente$e um guia positivo para um serviço superior$fWilliam B. Martin$gtrad. Manuel Ferreira
210 #9 $aLisboa$cMonitor,$dD.L. 1994
215 ## $a[2], VI, 93 p.$cil.$d26 cm
225 2# $aGestor eficaz
304 ## $aTít. orig.: Quality customer Service
675 ## $a658.8$vBN$zpor$3292233
700 #1 $aMartin,$bWilliam B.$3155765
702 #1 $aFerreira,$bManuel,$f19--$4730$335549
801 #0 $aPT$bBN$gRPC
966 ## $c2$lBN$mFGMON$sS.A. 77470 V.$x1
966 ## $c2$lBN$mFGMON$sS.A. 77470 V.$x1
997 ## $aBIBEOD