Etiqueta de registo: 00000nam 2200025 450
001 2030030
003 http://id.bnportugal.gov.pt/bib/catbnp/2030030
010 ## $a978-989-694-396-7
021 ## $aPT$b462821/19
100 ## $a20190926d2019 m y0pory01030103ba
101 0# $apor
102 ## $aPT
105 ## $aa z 000yy
106 ## $ar
200 1# $aMarketing$e um desafio incontornável para as microempresas$fRaquel Reis Soares, Carmo Leal, Márcia Hertrer
210 #9 $aLisboa$cActual,$d2019
215 ## $a170 p.$cil.$d24 cm
225 2# $aFora de coleção
675 ## $a658.8(035)$vBN$zpor$3837101
675 ## $a330.16(035)$vBN$zpor$31283962
675 ## $a005.5(035)$vBN$zpor$31246989
675 ## $a334.71(035)$vBN$zpor$31329180
700 #1 $aSoares,$bRaquel Reis $31618820
701 #1 $aLeal,$bCarmo$4070$31419636
701 #1 $aHertrer,$bMárcia$4070$31763825
801 #0 $aPT$bBN$gRPC
856 41 $uhttp://rnod.bnportugal.gov.pt/ImagesBN/winlibimg.aspx?skey=&doc=2030030&img=135409&save=true
900 ## $aBIBNAC$d20200212
966 ## $lBN$mFGMON$sS.A. 174094 V.
966 ## $lBN$mFGMON$sS.A. 174094 V.-D

Etiqueta de registo: 00000nam 2200025 450
001 1908593
003 http://id.bnportugal.gov.pt/bib/catbnp/1908593
100 ## $a20150826d2014 k y0pory01030103ba
101 0# $aeng$dpor
102 ## $aPT
105 ## $ay m 001yy
106 ## $ar
200 1# $aService recovery paradox$ecustomers' response to a service failure-recovery situation in a mobile telecomunication context$fRaquel Vanessa Reis Silva Ferreira Soares$gorient. João F. Proença
210 #9 $aPorto$c[s.n.],$d2014
215 ## $aXI, 79 f.$d30 cm
215 ## $a1 disco ótico (CD-ROM) em caixa$d13 x 14 x 1 cm
305 ## $aEd. impressa e em CD-ROM
320 ## $aContém bibliografia
328 #1 $aTese dout. Business and Management Studies, Fac. de Economia, Univ. do Porto, 2014
675 ## $a658.89(043)$vBN$zpor$31254771
675 ## $a338.46(043)$vBN$zpor$3587708
700 #1 $aSoares,$bRaquel Reis $31618820
702 #1 $aProença,$bJoão F.$4727$31430851
801 #0 $aPT$bBN$gRPC
966 ## $lBN$mDEM$sS.A. 56828 P.$x1
966 ## $lBN$mFGMON$sS.A. 159034 V.$x1