Etiqueta de registo: 00000nam 2200025 450
001 1919037
003 http://id.bnportugal.gov.pt/bib/catbnp/1919037
100 ## $a20160105d2015 k y0pory01030103ba
101 0# $aeng$dpor
102 ## $aPT
105 ## $aa m 001yy
106 ## $ar
200 1# $aEmotional contagion in voice-to-voice service encounters$e a dynamic approach to the influence of customers on employees' behavior and welfare$fMaria Rita Rueff Negrão Mendonça Lopes$gorient. António Caetano, José Navarro
210 #9 $aLisboa$c[s.n.],$d2015
215 ## $a[23], 210 p.$cil.$d30 cm
320 ## $aBibliografia, p. 160-197
328 #1 $aTese dout. Human Resources Management and Development, ISCTE - Instituto Universitário de Lisboa, 2015
675 ## $a658.3(043)$vBN$zpor$3340599
675 ## $a159.942(043)$vBN$zpor$3810712
675 ## $a159.944(043)$vBN$zpor$31143641
675 ## $a654.15(043)$vBN$zpor$31507971
700 #1 $aLopes,$bMaria Rita Rueff Negrão Mendonça$31631176
702 #1 $aCaetano,$bAntónio,$f1952-$4727$324335
702 #1 $aNavarro,$bJosé$4727$31631177
801 #0 $aPT$bBN$gRPC
966 ## $lBN$mFGMON$sS.A. 160665 V.$x1