Etiqueta de registo: 00000nam 2200025 450
001 1939923
003 http://id.bnportugal.gov.pt/bib/catbnp/1939923
010 ## $a978-972-9413-92-6
021 ## $aPT$b393367/15
100 ## $a20160824d2015 m y0pory01030103ba
101 1# $apor$ceng
102 ## $aPT
105 ## $aa z 000yy
106 ## $ar
200 1# $aServiço ao cliente$e40 atividades para melhoria e desenvolvimento$fIan Linton$gtrad. Mercedes Gomes
205 ## $a1ª ed
210 #9 $aLisboa$cMonitor,$d2015
215 ## $a193 p.$cil.$d24 cm
225 2# $aFormador prático
304 ## $aTít. orig.: 40 Activities for improving customer service
675 ## $a658.89(035)$vBN$zpor$31242799
700 #1 $aLinton,$bIan$31655022
702 #1 $aGomes,$bMercedes$4730$31049732
801 #0 $aPT$bBN$gRPC
856 41 $uhttp://rnod.bnportugal.gov.pt/ImagesBN/winlibimg.aspx?skey=&doc=1939923&img=81467&save=true
900 ## $aBIBNAC$d20160922
966 ## $lBN$mFGMON$sS.A. 162936 V.$x1
966 ## $lBN$mFGMON$sS.A. 162936 V.-D$x1