Etiqueta de registo: 00000nam 2200025 450
001 2053280
003 http://id.bnportugal.gov.pt/bib/catbnp/2053280
100 ## $a20200820d2019 k y0pory01030103ba
101 0# $aeng$dpor$dchi
102 ## $aPT
105 ## $aa m 000yy
106 ## $ar
200 1# $aService failure and recovery strategy$e the case of a China's time-honored restaurant$fChen Han$gorient. Virgínia Trígo, Chai Junwu
210 #9 $aLisboa$c[s.n.],$d2019
215 ## $a[6] f., VI, 132 p.$cil.$d30 cm
328 #1 $aTese dout. Management, ISCTE-IUL Instituto Universitário de Lisboa, 2019
675 ## $a005.59(510)(043)$vBN$zpor$31592456
675 ## $a005.6(510)(043)$vBN$zpor$31665218
675 ## $a640.4(510)(043)$vBN$zpor$31791213
700 #0 $aChen,$bHan$31788656
702 #1 $aTrigo,$bVirgínia Maria$4727$335290
702 #0 $aChai$bJunwu$4727$31813183
801 #0 $aPT$bBN$gRPC
966 ## $lBN$mFGMON$sP. 56442 V.$x1