Etiqueta de registo: 00000nam 2200025 450
001 2118497
003 http://id.bnportugal.gov.pt/bib/catbnp/2118497
100 ## $a20221215d2020 k y0pory01030103ba
101 0# $aeng$dpor
102 ## $aPT
105 ## $aa m 000yy
106 ## $ar
200 1# $aArtificial intelligence to improve efficiency and quality of human-centred remote services$e the case study of call centers$fNegin Mehrbod$gorient. António Carlos Bárbara Grilo
210 #9 $aLisboa$c[s.n.],$d2020
215 ## $a[12], X, 181 p.$cil. $d30 cm
328 #1 $aTese dout. Engenharia Industrial, Faculdade de Ciências e Tecnologia, Universidade Nova de Lisboa, 2020
675 ## $a658.6(043)$vBN$zpor$31694201
700 #1 $aMehrbod,$bNegin$31866671
702 #1 $aGrilo,$bAntónio Carlos Bárbara$4727$31408005
801 #0 $aPT$bBN$gRPC
856 40 $2Cópia digital disponível no Repositório Universidade Nova de Lisboa$uhttp://hdl.handle.net/10362/124340
966 ## $lBN$mFGMON$sS.A. 183737 V.$x1
971 ## $corlando$d20221215
972 ## $e0$z0$d20230102$vasantos
973 ## $cmcarvalho$d20230320