Etiqueta de registo: 00254nam 2200025 450
001 2249080
001 2249080
003 http://id.bnportugal.gov.pt/bib/catbnp/2249080
100 #0 $a20260116d2025 k y0pory01030103ba
101 0# $aeng$dpor
102 ## $aPT
105 ## $aa m 000yy
106 ## $ar
200 1# $aIntelligent ticket management assistant for helpdesk operations$fLeonardo Silva Ferreira$gsupervisor Daniel Castro Silva, Mikel Uriarte Itzazelaia
210 #9 $aPorto$c[s.n.],$d2025
215 ## $aXXII, 201 p.$cil.$d30 cm
328 #1 $aTese dout. Engenharia Informática, Faculdade de Engenharia da Universidade do Porto, 2025
675 ## $a004.41(043)$vBN$zpor$3869101
675 ## $a004.49(043)$vBN$zpor$31221062
700 #1 $aFerreira,$bLeonardo Silva$31978957
702 #1 $aSilva,$bDaniel Castro$4727$31489731
702 #1 $aItzazelaia,$bMikel Uriarte$4727$31978959
801 #0 $aPT$bBN$gRPC
966 ## $lBN$mFGMON$sP. 71898 V.$x1
971 ## $cisantos$d20260116
972 ## $e0$z0$d20260209$vlrevez
973 ## $cigoulao$d20260128