Etiqueta de registo: 00905cam 2200289 450
001 1043526
003 http://id.bnportugal.gov.pt/bib/catbnp/1043526
005 20010317143000.0
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200 1# $a A era dos serviços aos clientes$fJean-Luc Fessard$gcolab. Paul Meert$gil. Alain Lascaux
210 #9 $aMem Martins$cCETOP,$d2000
215 ## $a218 p.$cil.$d23 cm
225 2# $aPensar a gestão$v40
304 ## $aTít. orig.: Les temps du service
606 ## $aEmpresas$xGestão$xImportância da satisfação de clientes$2SIPOR$3953378
675 ## $a658.8$vBN$zpor$3292233
700 #1 $aFessard,$bJean-Luc$3212673
702 #1 $aLascaux,$bAlain$4440$3212676
702 #1 $aMeert,$bPaul$4205$3212674
966 ## $lBN$mFGMON$sS.A. 95753 V.$x1
966 ## $lBN$mFGMON$sS.A. 95753 V.$x1

Etiqueta de registo: 00997cam 02200325 04500
001 595801
003 http://id.bnportugal.gov.pt/bib/catbnp/595801
005 19990104000000.0
010 ## $a972-641-338-9
021 ## $aPT$b92208/95
095 ## $aPTBN00805138
100 ## $a19960408d1995 m y0pory0103 ba
101 1# $apor$cfre
102 ## $aPT
105 ## $aa z 001yy
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200 1# $a O tempo do serviço ao cliente$fJean-Luc Fessard$gcolab. Paul Meert$gtrad. Vitor Manuel dos Santos Romaneiro$gil. Alain Lascaux
210 #9 $aMem Martins$cCETOP,$dD.L. 1995
215 ## $a218 p.$cil.$d23 cm
225 2# $aVendas & negócios$v19
304 ## $aTít. orig.: Le temps du service
675 ## $a658.818.2$vBN$zpor$3625580
700 #1 $aFessard,$bJean-Luc$3212673
701 #1 $aMeert,$bPaul$4070$3212674
702 #1 $aRomaneiro,$bVítor$4730$3212675
702 #1 $aLascaux,$bAlain$4440$3212676
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966 ## $c2$lBN$mFGMON$sS.A. 80923 V.$x1
966 ## $c2$lBN$mFGMON$sS.A. 80923 V.$x1
997 ## $aBIBEOD