Etiqueta de registo: 00230nam 2200025 450
001 1852069
003 http://id.bnportugal.gov.pt/bib/catbnp/1852069
100 ## $a20131007d2013 k y0pory0103 ba
101 0# $aengfre$dpor
102 ## $aPT
105 ## $aa m 001yy
106 ## $ar
200 1# $a A method based on DEMO for managing service quality$fCarlos Manuel Martins Mendes$gorient. Miguel Leitão Bignolas Mira da Silva
210 #9 $aLisboa$c[s.n.],$d2013
215 ## $aXVI, 190 p.$cil.$d30 cm
215 ## $a1 disco óptico (CD-ROM) em caixa$cil.$d13 x 15 x 1 cm
305 ## $aEd. impressa e em CD-ROM
320 ## $aBibliografia, f. 155-164
328 #1 $aTese dout. Systems and Computer Engineering, Inst. Superior Técnico, Univ. Técnica de Lisboa, 2013
675 ## $a004.41(043)$vBN$zpor$3869101
675 ## $a005.6(043)$vBN$zpor$31211058
700 #1 $aMendes,$bCarlos Manuel Martins $31547496
702 #1 $aSilva,$bMiguel Leitão Bignolas Mira da$4727$3100831
801 #0 $aPT$bBN$gRPC
966 ## $lBN$mDEM$sP. 20795 P.$x1
966 ## $lBN$mFGMON$sP. 38344 V.$x1