Etiqueta de registo: 00000nx a22000253 45
001 1547496
100 ## $a20131007apory0103 ba0
102 ## $aPT
152 ## $aRPC
200 #1 $aMendes,$bCarlos Manuel Martins
801 #0 $aPT$bBN
810 ## $aA method based on DEMO for managing service quality
830 ## $aDout. Systems and Computer Engineering
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